Account level credentials including passwords are the most important and critical information which customer possess regarding their email account. It is just like the pin of the ATM card of the bank account. The password holds the key to the email account and is the only barrier which protects an email account from cyber criminals and intruders. However, now a day, customers have increasingly moved online by having different accounts on the various online commercial sites which are available on the web. In lieu of the same, customers do forget or misplace account passwords which cause problems while they try to log in to their account. In order to cater to his anxiety on behalf of customers in losing access to their account, the Gmail Customer Support team has devised a secure and prompt method using which customers can recover their password in no time.
The customer support of team of Gmail acts as a single point of contact for all account related issues and then based on the nature of the issue directs the complaint to the corresponding team of its prompt recovery. For password related issues, all requests are forwarded to the Gmail Password Recovery team. The team consisting of process oriented professionals understands all the security protocols under which email service providers have to operate. They first authenticate the ingenuity of the user requesting for the password recovery by asking them the keys to the hint question which were uploaded during the creation of the account. Once the authentication of the user is considered done, a verification code or link is shared with them at their registered addresses – be it email address of mobile number. For customers who do not have any active contact points registered to the account, they are given the chance of updating any of their active contact points to the account. Post which, they can use the verification link to recover their password.
Users can also recover their account password from the email portal following a simple set of steps as highlighted in the account. However, for this, users must ensure that they have a valid and active email address registered to the account. In such cases, a verification code is sent to the mentioned address using which the customer can recover their password. In either case, the code is a system generated code which is required to be changed by the user in the first login itself. The Gmail customer service support team is accessible to customers via call, chat, mail as well as social media.